🎥 Introduction
Prerequisite: Please install Node.js (Latest LTS recommended) before proceeding.
🧩 Features
🛠️ Admin Controls
Admins have full control over the ticketing system. Core actions include:- Claiming and pinning tickets
- Adding/removing users from tickets
- Notifying users directly
- And much more, all via a select menu
🗂️ Section Management
Organize your support workflow by creating unlimited sections. Each section can have its own admins, roles, and tickets, making management scalable and clean.🔍 User Overview
Get a full view of any user’s ticket activity:- Number of tickets opened
- Admin history across sections
- Claim points and rating points (if the user is or was an admin)
👤 Section Manager Tools
Section managers can:- Force cancel or claim tickets
- Add or remove roles
- Override certain admin permissions where needed
📈 Points System
Track and manage staff performance through a built-in point system:- Claim points – based on ticket responses
- Rating points – based on user feedback
- Points are section-specific and visible to managers for evaluation
🧩 Full Configurability
Every aspect of the bot can be tailored:- Section behavior
- Permissions
- Ticket visibility
- Custom responses and notifications