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🚀 Slash Commands

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/checkpoints

Check support points leaderboard or view a specific user’s support points. Options:
  • user — (Optional) Target user to check points for
When no user is specified:
  • Displays the Support Points Leaderboard showing all admins ranked by total points
  • Shows paginated results (30 admins per page)
  • Top 3 positions show medals (🥇 🥈 🥉)
When a user is specified:
  • Displays individual admin statistics:
    • Total Points
    • Average Rating (out of 5)
    • Total Ratings
    • Completed Supports
    • Fast Pulls
    • Slow Pulls

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/managepoints

Manage support points for users manually. Options:
  • action — Choose action (Add Points / Remove Points)
  • user — The user to manage points for
  • category — Point category:
    • Fast Pull Points
    • Slow Pull Points
    • Completed Support Points
    • Rating Points (Manual)
    • Total Points (Direct)
  • amount — Amount of points (minimum: 1)
All point changes are logged in the log channel.

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⭐ Rating System

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Rating Buttons

After a support session is completed (and meets minimum duration), users receive a DM with rating buttons (⭐ 1-5 stars). Flow:
  1. User clicks a rating button
  2. A modal opens for optional feedback
  3. Rating and feedback are saved
  4. Admin receives points based on the rating
  5. Rating buttons are disabled after submission

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Rating Modal

The modal includes:
  • Feedback (Optional) — Text input (3-150 characters, not required)
After submission, rating points are calculated and added to the admin’s total, and the admin’s average rating is updated.

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🎤 Voice Channel Interactions

The system automatically tracks support sessions through voice channel movements:
  1. User Joins Waiting Room — Session is created, welcome audio plays, admins are notified
  2. Admin Pulls User to Support Channel — Session is updated with admin ID and pull time, pull speed is calculated
  3. User Moves to Done Channel or Leaves — Session completion is detected, points are awarded if minimum duration is met, rating prompt is sent
  4. User Leaves Without Support — Session is marked as abandoned

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📝 Logging

All interactions are automatically logged in the configured log channel:
  • User Joined Waiting Room
  • User Pulled to Support
  • Support Session Completed
  • Support Session Too Short
  • User Left Without Support
  • Points Added/Removed
  • Rating Received