> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superalts.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket System Overview

> Get started with a powerful and fully customizable ticketing system for Discord — complete with section-based management, role controls, and point tracking.

## 🎥 Introduction

<video src="https://cdn.superalts.dev/uploads/videos/SuperALTS_TicketSystem.mp4" controls style={{ width: '100%', borderRadius: '8px' }} />

<Info>
  **Prerequisite**: Please install [Node.js](https://nodejs.org/en) (Latest LTS recommended) before proceeding.
</Info>

***

## 🧩 Features

### 🛠️ Admin Controls

Admins have full control over the ticketing system. Core actions include:

* **Claiming** and **pinning** tickets
* **Adding/removing users** from tickets
* **Notifying** users directly
* And much more, all via a select menu

### 🗂️ Section Management

Organize your support workflow by creating **unlimited sections**. Each section can have its own admins, roles, and tickets, making management scalable and clean.

### 🔍 User Overview

Get a full view of any user’s ticket activity:

* Number of **tickets opened**
* Admin history across sections
* **Claim points** and **rating points** (if the user is or was an admin)

### 👤 Section Manager Tools

Section managers can:

* **Force cancel** or **claim** tickets
* **Add or remove roles**
* Override certain admin permissions where needed

### 📈 Points System

Track and manage staff performance through a built-in point system:

* **Claim points** – based on ticket responses
* **Rating points** – based on user feedback
* Points are section-specific and visible to managers for evaluation

### 🧩 Full Configurability

Every aspect of the bot can be tailored:

* Section behavior
* Permissions
* Ticket visibility
* Custom responses and notifications

Make it your own with powerful, flexible configuration options designed to adapt to any server setup.